Responsibilities:

• Responsible for Level 1 and 2 Support and taking initial Incident tickets, monitoring, performing, and providing initial troubleshooting.
• Manage user accounts on various online platforms such as O365, AWS, and other platforms.
• Escalates unresolved issues to appropriate internal teams for more - in-depth troubleshooting.
• Evaluate hardware/software issues encountered by clients for office use remotely via TeamViewer.
• Create and maintain detailed technical and user-facing documentation.
• Create On-Boarding and Off Boarding processes for an account and profile creation.
• Maintain and administer clients' IT infrastructure, including cloud servers, networks, applications software, and all configurations.
• Monitor the performance of server systems and networks and coordinate Systems Analysts regarding network and servers access and use.
• Responsible for documenting any IT-related procedures, guidelines, processes, and knowledgebase documents.
• Responsible for creating, troubleshooting, and managing DNS and SSL using GoDaddy and CertifyTheWeb.
• Provides back-end support and maintenance of clients' websites such as deployments in productions servers.

Requirements:

• A graduate of Bachelor in Science in Computer Science / Information Technology and related courses.
• At least 1 year(s) of IT Support experience.
• Written and verbal English communication skills
• Hands-on experience with Windows OS environments
• Working knowledge with any IT ticketing system
• Hands-on experience in O365 installation and troubleshooting
• Working knowledge in troubleshooting IT-related issues in computer peripherals, like printers and scanners, wifi and network connections, and emails
• Minimal experience in AWS or Azure or any Cloud Technology
• Flexible with schedule changes
• Preferably with knowledge of O365 administration.
• Communicate and resolves issues in a timely manner.
• Capable of multitasking
• Adaptable and responsive